Return and Refund Policy

Last updated: 13 March 2025

This Return and Refund Policy explains how you can return products purchased from Zlozarinxomtyrax ("we", "us", "our") via our website https://zlozarinxomtyrax.world and how refunds are handled. We are based in Australia and our policy is designed to comply with Australian Consumer Law (ACL) and our Terms of Service.

1. Contact details

Business: Zlozarinxomtyrax

Address: 50 Avenue Rd, Mosman NSW 2088, Australia

Email: info@zlozarinxomtyrax.world

Phone: +61299602972

For return or refund requests, please contact us using the details above. We will respond within a reasonable time (typically within 2–5 business days).

2. Your rights under Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the ACL. If a product is faulty, not as described, or does not do what we said it would, you are entitled to a remedy. Depending on the nature of the failure, you may be entitled to: a repair, replacement, or refund. We may ask you to return the product for inspection. If the product has a major failure, you can choose a refund or replacement. If the failure is minor, we may choose to repair the product. We will not refuse a remedy merely because you did not purchase the product from us in person (e.g. you ordered online). This policy does not limit or replace your statutory rights under the ACL.

3. Change of mind (voluntary returns)

If you simply change your mind about a product (and the product is not faulty and meets its description), we may still accept a return at our discretion, subject to the following conditions. You must contact us within 14 days of receiving the product. The product must be unused, unopened (seal intact where applicable), and in its original packaging. We may require proof of purchase. If we accept the return, we will refund the purchase price (excluding original shipping costs unless otherwise agreed) once we have received and inspected the product. You are responsible for the cost of returning the product to us unless we agree otherwise. We reserve the right to refuse a change-of-mind return if the product has been opened, used, or is not in resaleable condition, or if we do not offer change-of-mind returns for that product.

4. Faulty or incorrect products

If you receive a product that is faulty, damaged in transit, or not what you ordered, please contact us as soon as possible (ideally within a reasonable time after delivery). We may ask you to provide photos and a short description. Where the problem is our fault (e.g. defect, wrong item, damage caused by us or our carrier), we will arrange a replacement or full refund (including any delivery charges you paid) and, where appropriate, cover the cost of you returning the product. We may ask you to return the item so we can verify the issue. Refunds will be made using the same payment method you used for the purchase, unless we agree otherwise. We aim to process refunds within 14 days of receiving the returned product or confirming the issue.

5. How to return a product

Before returning any product, you must contact us to obtain a return authorisation and instructions. Do not send products back without contacting us first. We will provide you with the return address (our business address or an authorised returns centre) and any reference number or label if applicable. You should pack the product securely to avoid damage in transit. We recommend using a trackable delivery method and keeping proof of postage. We are not responsible for items lost or damaged in transit until they reach us. Once we receive the product, we will inspect it and notify you of the outcome (e.g. approval of refund or replacement, or reason for rejection) within a reasonable time.

6. Refund process

When a refund is approved, we will process it to the original payment method (or as otherwise agreed). Refunds may take 5–10 business days (or longer depending on your bank or payment provider) to appear in your account. If we are unable to refund to the original method (e.g. card expired), we will contact you to arrange an alternative. We will not charge any restocking fee for returns that are due to our error or under the ACL. For change-of-mind returns that we have accepted, we may deduct the cost of original shipping from the refund where permitted by law and as stated at the time of purchase.

7. Non-returnable items

For hygiene and safety reasons, we may not accept returns of certain products once the seal has been broken or the product has been used, unless the product is faulty or does not meet a consumer guarantee. Perishable or custom-made items may also be non-returnable except where required by law. If in doubt, contact us before returning.

8. International orders

If you are located outside Australia, return and refund arrangements may differ. Delivery and return costs may be higher. Please contact us before returning any product so we can confirm the process and any applicable costs. Your local consumer laws may also give you additional rights.

9. Disputes and complaints

If you are not satisfied with our response to a return or refund request, you may lodge a complaint with us in writing. We will try to resolve the matter fairly and in line with the ACL. You may also contact the consumer affairs authority in your state or territory (e.g. NSW Fair Trading) or the Australian Competition and Consumer Commission (ACCC) for information about your rights.

10. Changes to this policy

We may update this Return and Refund Policy from time to time. The "Last updated" date at the top will be revised. Changes will be effective when posted. For purchases already made, the policy in effect at the time of purchase will generally apply to your return or refund, unless the updated policy is more favourable to you or as required by law.

11. Contact

For returns and refunds: Zlozarinxomtyrax, 50 Avenue Rd, Mosman NSW 2088, Australia. Email: info@zlozarinxomtyrax.world. Phone: +61299602972.